Careers - Ainslie Group

The Ainslie Group has been in Canberra since 1927, and we are proud to have grown into leaders of the Canberra Community through our support of AFL, golf, and hospitability services. We have a well-established, and continually growing, team of over 150 staff and 45,000 members across both our Gungahlin and Ainslie clubs, some of which have been with us for more than 30 years!

As a well-recognised and reputable Club Group in the ACT, the Ainslie Group has received a variety of awards for our contribution to the local community. Most recently we were awarded with three accolades by Clubs ACT for Sustainability and Environment, Heart of the Community, and Contribution to Sport, Community Development and Wellbeing.

We are continually seeking enthusiastic and dedicated Customer Service professionals, eager to join our diverse team. Our members and guests are our key focus and we strive to meet and exceed their expectations at all times.

COME AND JOIN the innovative, fun and lively group of people that make up what is the very reputable Ainslie Group!

WE ARE ALWAYS HIRING!

Front of House Attendant
Objectives

The key objective of the Front of House Attendant role is to provide excellent customer service to our patrons through the provision of food, beverage and gaming services. The successful candidate/s for the role will be working across all departments of the venue and will be provided with comprehensive training to ensure positive member experiences.

Key Responsibilities
- Actively engage with patrons to ensure their needs are met and they have a positive experience within the venue
- Serve beverages to patrons from behind the bar
- Undertake barista duties within the coffee shop
- Take food orders for the restaurant, and un food from the kitchen to patrons
- Assist in gaming related tasks, including beverage service to gaming patrons, as required
- Adhere to WHS policy and procedures
- Maintain RSA/RCG standards and apply appropriate measures to resolve any issues
- Understand and actively engage in any club promotions, referencing supporting material where necessary
- Maintain venue and personal presentation to the highest standard
- Any other duties as listed in the PD for the role, or as directed by Management
Front of House Attendant Position Requirements
- A team player who builds rapport with staff and encourages a positive culture
- Clear communication skills and the ability to develop healthy professional relationships with patrons
- High-level customer service experience
- A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences
- Responsible Service of Alcohol (RSA) Certificate
- Responsible Conduct of Gambling (RCG) Certificate
- Immaculate grooming and hygiene standards
- Positive attitude
- Previous Bar and/or Gaming experience will be highly regarded
EXPRESSIONS OF INTEREST:

If you would like to express your interest for future recruitment for this position, please click the ‘Express My Interest’ button below and attach your current CV:

express my interest