Careers - Ainslie Group

The Ainslie Group has been in Canberra since 1927, and we are proud to have grown into leaders of the Canberra Community through our support of AFL, golf, and hospitability services. We have a well-established, and continually growing, team of over 150 staff and 45,000 members across both our Gungahlin and Ainslie clubs, some of which have been with us for more than 30 years!

As a well-recognised and reputable Club Group in the ACT, the Ainslie Group has received a variety of awards for our contribution to the local community. Most recently we were awarded with three accolades by Clubs ACT for Sustainability and Environment, Heart of the Community, and Contribution to Sport, Community Development and Wellbeing.

We are continually seeking enthusiastic and dedicated Customer Service professionals, eager to join our diverse team. Our members and guests are our key focus and we strive to meet and exceed their expectations at all times.

COME AND JOIN the innovative, fun and lively group of people that make up what is the very reputable Ainslie Group!

To ensure all applications are reviewed by the appropriate hiring managers, we kindly ask that all candidates submit their applications online.

We are unable to accept paper CVs handed in at the venue, as our recruitment process is managed digitally to help us stay organised and ensure every application receives the attention it deserves.

WE ARE ALWAYS HIRING!

Duty Manager
We are currently seeking new team members to make an impact as a full-time Duty Manager, leading our teams at the Ainslie Football and Social Club and Gungahlin Lakes Golf and Community Club with passion and expertise!

Objectives

The key objectives of the Duty Manager role are to drive excellence in customer service, manage staff effectively, and spearhead day-to-day operations of the club. The successful candidates for the role will be working with a variety of internal and external stakeholders in the daily duties of the role, and will work on prioritising positive member experiences through everyday interactions.

Key Responsibilities
- Work efficiently within a key leadership role, supporting your team to always succeed, while providing outstanding customer service
- Actively leading by example in all areas, ensuring best outcomes for business
- Supervise and direct staff in operational areas, ensuring a high standard of service to customers, and professional resolution to any complaints
- Complete all financial tasks accurately and in a timely fashion, including the precise completion of end of day and opening checks and balances
- Comprehensive incident reporting following club policy and procedures
- Assist in all gaming related operations, including clearance, payouts and compliance
- Adhere to WHS policy and procedures
- Monitor staff levels and adjust roster accordingly for optimum day-to-day operation
- Verify all shifts for payroll
- Maintain RSA/RCG standards and apply appropriate measures to resolve any issues
- Understand and actively engage in any promotion, communicating with staff and members, and referencing supporting material where necessary
- Maintain venue and personal presentation to the highest standard
- Any other duties as listed in the PD for the role, or as directed by Senior Management
Duty Manager Position Requirements
- Minimum of two (2) years experience in a management role within the hospitality industry
- Demonstrated experience in direct leadership of a large, varied team
- A team player, who can lead by example and motivate the team to gain a high level of staff engagement, encouraging a positive culture
- Can provide clear communication, both written and verbal, to gain positive results
- A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences
- Someone with a passion for food and beverage trends who is constantly developing their knowledge of industry
- RSA, RCG, and gaming proficiency
- Immaculate grooming and hygiene standards
- Diploma in Hospitality, or working towards, will be highly regarded
Additional Employee Benefits
- Employee assistance program
- Opportunities for career progression across a wide range of specialisations
- Training and development opportunities
- Supportive team environment
- Discounted food and coffee on rostered workdays
- Free parking
- Additional club benefits
APPLICATIONS:

If you feel you have the skill set to take on this management role within one of Canberra’s leading club groups, please submit your resume, stating relevant experience, on the Seek portal.

If you would like to make any further enquiries about the position, please contact HR here: CONTACT HR

The Ainslie Group is proud to be an Equal Opportunity Employer and encourages candidates from all backgrounds, ethnicities, genders, sexualities, disability statuses, and other personal characteristics to apply.

Please note, a Police Check will be required as part of the onboarding process for the successful candidate.

APPLY NOW
Front of House Attendant
Objectives

The key objective of the Front of House Attendant role is to provide excellent customer service to our patrons through the provision of food, beverage and gaming services. The successful candidate/s for the role will be working across all departments of the venue and will be provided with comprehensive training to ensure positive member experiences.

Key Responsibilities
- Actively engage with patrons to ensure their needs are met and they have a positive experience within the venue
- Serve beverages to patrons from behind the bar
- Undertake barista duties within the coffee shop
- Take food orders for the restaurant, and un food from the kitchen to patrons
- Assist in gaming related tasks, including beverage service to gaming patrons, as required
- Adhere to WHS policy and procedures
- Maintain RSA/RCG standards and apply appropriate measures to resolve any issues
- Understand and actively engage in any club promotions, referencing supporting material where necessary
- Maintain venue and personal presentation to the highest standard
- Any other duties as listed in the PD for the role, or as directed by Management
Front of House Attendant Position Requirements
- A team player who builds rapport with staff and encourages a positive culture
- Clear communication skills and the ability to develop healthy professional relationships with patrons
- High-level customer service experience
- A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences
- Responsible Service of Alcohol (RSA) Certificate
- Responsible Conduct of Gambling (RCG) Certificate
- Immaculate grooming and hygiene standards
- Positive attitude
- Previous Bar and/or Gaming experience will be highly regarded
EXPRESSIONS OF INTEREST:

If you would like to express your interest for future recruitment for this position, please click the ‘Express My Interest’ button below and attach your current CV:

express my interest