Careers - Ainslie Group

Ainslie Group is one of the largest Club Groups in the ACT and acts as an entity for the Ainslie Football & Social Club and Gungahlin Lakes Golf & Community Club. Canberra has been our home since 1927 and in that time we have grown to be iconic leaders in supporting the community through Australian Rules football, golf, baseball and hospitality services. With our two venues and over 45,000 members and over 200 employees, the Ainslie Group is a business that is well established and continually growing.

We offer a range of employment opportunities in areas such as food and beverage, gaming, reception, marketing, finance, HR, green keeping, functions and administration. We offer career development as well as state of the art facilities, and a healthy, safe and happy working environment for all staff.

We are continually seeking enthusiastic and dedicated Customer Service professionals, eager to join our diverse team. Our members and guests are our key focus and we strive to meet and exceed their expectations at all times.

COME AND JOIN the innovative, fun and lively group of people that make up what is the very reputable Ainslie Group!

WE ARE ALWAYS HIRING!

Front of House Attendant
The Ainslie Group has been in Canberra since 1927, and we are proud to have grown into leaders of the Canberra Community through our support of AFL, golf, and hospitability services. We have a well-established, and continually growing, team of over 150 staff and 45,000 members across both our Gungahlin and Ainslie clubs, some of which have been with us for more than 30 years!

As a well-recognised and reputable Club Group in the ACT, the Ainslie Group has received a variety of awards for our contribution to the local community. Most recently we were awarded with three accolades by Clubs ACT for Sustainability and Environment, Heart of the Community, and Contribution to Sport, Community Development and Wellbeing.

We pride ourselves on our inclusive, welcoming, and supportive culture that prioritises the personal wellbeing of our team, while encouraging their professional growth, to help them reach their career aspirations.

Objectives

The key objective of the Front of House Attendant role is to provide excellent customer service to our patrons through the provision of food, beverage and gaming services. The successful candidate/s for the role will be working across all departments of the venue and will be provided with comprehensive training to ensure positive member experiences.

Key Responsibilities
- Actively engage with patrons to ensure their needs are met and they have a positive experience within the venue
- Serve beverages to patrons from behind the bar
- Undertake barista duties within the coffee shop
- Take food orders for the restaurant, and un food from the kitchen to patrons
- Assist in gaming related tasks, including beverage service to gaming patrons, as required
- Adhere to WHS policy and procedures
- Maintain RSA/RCG standards and apply appropriate measures to resolve any issues
- Understand and actively engage in any club promotions, referencing supporting material where necessary
- Maintain venue and personal presentation to the highest standard
- Any other duties as listed in the PD for the role, or as directed by Management
Front of House Attendant Position Requirements
- A team player who builds rapport with staff and encourages a positive culture
- Clear communication skills and the ability to develop healthy professional relationships with patrons
- High-level customer service experience
- A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences
- Responsible Service of Alcohol (RSA) Certificate
- Responsible Conduct of Gambling (RCG) Certificate
- Immaculate grooming and hygiene standards
- Positive attitude
- Previous Bar and/or Gaming experience will be highly regarded
APPLICATIONS:

To apply for this position, please click on the ‘apply now’ button including a cover letter describing how your skills and experience are relevant to the position.

APPLY NOW
Duty Manager
The Ainslie Group has been in Canberra since 1927, and we are proud to have grown into leaders of the Canberra Community through our support of AFL, golf, and hospitability services. We have a well-established, and continually growing, team of over 150 staff and 45,000 members across both our Gungahlin and Ainslie clubs, some of which have been with us for more than 30 years!

As a well-recognised and reputable Club Group in the ACT, the Ainslie Group has received a variety of awards for our contribution to the local community. Most recently we were awarded with three accolades by Clubs ACT for Sustainability and Environment, Heart of the Community, and Contribution to Sport, Community Development and Wellbeing.

We pride ourselves on our inclusive, welcoming, and supportive culture that prioritises the personal wellbeing of our team, while encouraging their professional growth, to help them reach their career aspirations.

Objectives

The key objectives of the Duty Manager role are to drive excellence in customer service, manage staff effectively, and spearhead day-to-day operations of the club. The successful candidate for the role will be working with a variety of internal and external stakeholders in the daily duties of the role, and will work on prioritising positive member experiences through everyday interactions.

Key Responsibilities

Work efficiently within a key leadership role, supporting your team to always succeed, while providing outstanding customer service

Actively leading by example in all areas, ensuring best outcomes for business

Supervise and direct staff in operational areas, ensuring a high standard of service to customers, and professional resolution to any complaints

Complete all financial tasks accurately and in a timely fashion, including the precise completion of end of day and opening checks and balances

Comprehensive incident reporting following club policy and procedures

Assist in all gaming related operations, including clearance, payouts and compliance

Adhere to WHS policy and procedures

Monitor staff levels and adjust roster accordingly for optimum day-to-day operation

Verify all shifts for payroll

Maintain RSA/RCG standards and apply appropriate measures to resolve any issues

Understand and actively engage in any promotion, communicating with staff and members, and referencing supporting material where necessary

Maintain venue and personal presentation to the highest standard

Any other duties as listed in the PD for the role, or as directed by Senior Management

Duty Manager Position Requirements

Minimum of two (2) years’ experience in a management role within the hospitality industry

Demonstrated experience in direct leadership of a large, varied team

A team player, who can lead by example and motivate the team to gain a high level of staff engagement, encouraging a positive culture

Can provide clear communication, both written and verbal, to gain positive results

A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences

Someone with a passion for food and beverage trends who is constantly developing their knowledge of industry

RSA, RCG, and gaming proficiency

Immaculate grooming and hygiene standards

Diploma in Hospitality, or working towards, will be highly regarded

APPLICATIONS:

To apply for this position, please click on the ‘apply now’ button including a cover letter describing how your skills and experience are relevant to the position.
APPLY NOW